FAQ

When Can I Expect to Receive My Order?

In order to keep our prices as low as possible for you, Lunasbay has products delivered directly to your home by the manufacturer or supplier. This is why delivery may take a little longer than you are used to. Please allow approximately 1 to 3 business days (Monday to Friday) for your order to be successfully processed. The average delivery time is approximately 5 to 9 business days (Monday to Friday) in France, Belgium, Spain, Italy, Portugal, Austria, Ireland, the Czech Republic, Norway, Sweden, Australia, New Zealand, Japan, Singapore, and the United States if you order before 5:00 PM.

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed. Have you waited 1 - 3 additional days after the initial delivery deadline and still not received your order? Please send an e-mail to: support@lunasbay.com.

What Are The Delivery Costs?

When you order from Lunasbay, you can always enjoy free delivery.

How Can I Pay For My Order?

Lunasbay always offers secure payments. We use:

  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • Visa

    I'm Missing Some Products, How Is This Possible?

    Some orders are shipped in separate parcels due to weight restrictions. In order to guarantee the quality of the products, the products you order may come from different suppliers. If you order several products from us at the same time, it is possible that the products will not be delivered at the same time.

    Don't worry, your order is on its way. The rest of the order will generally be delivered within 1 to 3 business days.

    What Should I Do If I Receive a Damaged Shipment?

    Unfortunately, it can happen that your order is damaged during delivery. As a customer, there is of course nothing you can do about this. In this case, contact our customer service immediately by sending an e-mail to support@lunasbay.com It is necessary to take photos of the claim and attach them to your e-mail.

    Please do not return the item yet without sharing the photos with us. If you do, we will unfortunately not be able to find an appropriate solution for you. Our customer service will process your message as quickly as possible and work with you to find the best solution.

    What happens when you have purchased the wrong product, it doesn't suit you, or you no longer want it?

    You should first contact our customer service (support@lunasbay.com). We will see what the best solution is for you. If we are unable to reach a satisfactory resolution, you will only pay the shipping costs to return the product to us.

    Contact Information:

    Company name: MICHAELBROWN LLC
    Trade name: Lunasbay
    E-mail: support@lunasbay.com
    Company address: 2810 7th St, Tuscaloosa, AL 35401, United States
    Branch address:     Near Radnička ul. 4-24, 51326, Vrbovsko, Croatia

    Customer service hours:
    Monday to Friday: 9:00 AM to 6:00 PM
    Saturday and Sunday: 10:00 AM to 5:00 PM

    We strive to respond to your e-mail within one business day.